Refund & Cancellation Policy

Effective: September 15, 2026

One-time projects

Project fees are generally paid in full before custom work begins. If cancellation is requested before custom work begins, Amberwood Digital will review the request and provide any refund required by the agreed scope and applicable law.

Once custom work has begun, a refund is not automatically due solely because a client changes their mind. Any assessment may consider work completed, approved milestones, custom assets, non-recoverable third-party costs and mandatory legal rights.

5-Business-Day Review & No Change-of-Mind Refunds

After Amberwood Digital provides the client with the first project preview or review version, the client has one 5-business-day review period to inspect the work and either approve the website or submit a clear written request for revisions. The 5-business-day period is for review and included revisions only; it is not a refund, cancellation, or money-back period.

Once custom work has been performed and a website preview or review version has been created and provided in material accordance with the agreed scope, no refund is provided solely because of a change of mind, subjective dissatisfaction, design preference, failure to approve the website, or because the 5-business-day review period has not yet expired.

For purposes of this Refund Policy, “delivery” includes providing the client with access to a website preview, staging link, hosted review version, or other review copy of the custom work. Delivery of final website files, source code, credentials, administrative access, or transfer of ownership is not required for the work to be considered delivered for purposes of this provision.

If the client submits revision requests within the review period, Amberwood Digital will review them against the agreed project scope and perform corrections or revisions included in that scope. Revision requests and revised previews do not restart or extend the original 5-business-day review period. Additional revision rounds beyond those included, new features, substantial redesign requests, or work outside the agreed scope may require additional fees.

If the delivered work materially fails to match the agreed scope, Amberwood Digital will be given a reasonable opportunity to correct the relevant issue.

Nothing in this policy excludes or limits any right, refund, remedy, or protection that cannot legally be waived under applicable law or applicable payment-provider rules.

If we cannot deliver

If Amberwood Digital cannot provide material services that were agreed and paid for, we will work toward an appropriate remedy, which may include correction, alternative delivery or a refund where appropriate or legally required.

Monthly subscriptions

Monthly plans are billed in advance. Clients may cancel future renewal. Unless applicable law or a written agreement requires otherwise, cancellation stops future recurring charges and service continues through the end of the paid billing period.

A charge for a billing period is not automatically refundable merely because the subscription is cancelled during that period. Non-waivable statutory rights remain unaffected.

Usage costs

Additional AI, messaging, API, advertising, software or other usage charges will be charged only according to agreed or disclosed pricing.

Requests & disputes

Contact Amberwood Digital through amberwooddigital.com with the purchaser name, payment email, service purchased and transaction reference if available. PayPal and card issuers may provide separate dispute procedures, and this policy does not remove applicable rights.